Globe Internet Customer Survey

GlobeMax/Globe Wifi Online Servey Form

Please take a moment to complete this brief online survey evaluating GlobeMax Serives. The survey should take less than 5 minutes to complete. your input is important!! Plus, these data are necessary to improve our product and services. Thank you very very much.

Customer Details

Name :
Email :
Contact No :

Equipment Summary

CPE Unit :
Router :
Internal Antena :
External Antena :

Operating System of the PC/Laptop

Windows XP :		Windows 7 :
Windows Vista :		Linux/Ubuntu :

No of users with the connection

No of Users :

Speed

How do you rate the GlobeMax connection in relation to Speed :

Secession 1 [ 08:00 to 16:00 Hrs] :

Excellent :

Good :

Average :

Poor :

Secession 2 [ 16:00 to 00:00 Hrs] :

Excellent :

Good :

Average :

Poor :

Service Availability

How do you rate the GlobeMax in service disconnections – during peak and non-peak hours?

High :

Typical/Average :

Low :

Web Browsing & Othere services

GlobeMax4g - Email Service :

Excellent :

Good :

Average :

Poor :

Web Browsing - in speed vise :

Excellent :

Good :

Average :

Poor :

Online chat services – connectivity & Speed :

Excellent :

Good :

Average :

Poor :

File upload - connectivity & Speed :

Excellent :

Good :

Average :

Poor :

File Download - connectivity & Speed :

Excellent :

Good :

Average :

Poor :

Voice - connectivity & Speed :

Excellent :

Good :

Average :

Poor :

Customer Support

Call Centre (Level 0) :

Support over the phone :

Excellent :

Good :

Average :

Poor :

Support at the call centre - device configuration & other :

Excellent :

Good :

Average :

Poor :

Technical Assistance, by visiting support engineer (Level 1) :

Response Time :

Excellent :

Good :

Average :

Poor :

Level of support :

Excellent :

Good :

Average :

Poor :

Problem explanation :

Excellent :

Good :

Average :

Poor :

Sales Support

Have you been explain the product in terms of

Signal coverage :

YES :

NO :

Quota limitation (Quota bank) :

YES :

NO :

Time limitation (Time bank) :

YES :

NO :

Common problems that could arise when using the service :

YES :

NO :

10.

Billing Services

Did you receive a receipt for every card purchased? :

YES :

NO :

Did you receive the service contract? :

YES :

NO :

Did you receive a receipt for the equipment purchased? :

YES :

NO :

11.

Comments/ Suggestions

Comments/ Suggestions :